FAQ's
Let one of our travel consultants know what you’re searching for, and we’ll help you find a package that meets your needs and suits your budget.
All prices quoted have been calculated on a per-person sharing basis.
two persons share a room (double or twin beds).
However, if you want to go alone (and hence sleep alone in a hotel), there will be an additional fee.
Please let us know when you ask for a quote.
Some hotels accept rooms for more than two people (family rooms), and rooms may be connected by a door in the middle to convert a double room into a family room. However, it is dependent on the hotel. We will recommend hotels based on your family’s number of persons (including children).
Certainly, if you have a special trip project, we can create a travel itinerary and quote based on the destination, duration, and number of individuals.
Some countries have tiny tourist taxes, which must be paid on the spot, directly to the hotel, by guests. The amount of these taxes varies by nation, and we will state on the quotation the amount to be paid upon arrival.
If you want to upgrade after you arrive and it is too late for us to do it, we recommend that you call the hotel receptionist, who will verify availability and offer you a rate that you pay directly to the hotel.
We strongly advise you to obtain travel insurance before you leave for your vacation. Before purchasing a travel insurance policy, make sure that it covers all of the necessary coverage. As a courtesy, we can offer you travel insurance through our insurance broker. To do so, please contact us.
If you need assistance at the airport, please notify us at least one week before your departure so that we can make arrangements.
If you want to change your booking, please review the change terms on the quote we issued you and accepted. If you want to make modifications to your booking, please contact us so that we can assess the feasibility and, if possible, make the necessary changes.
Airlines plan their flights months in advance, but they may need to adjust the flight schedule for different reasons. If your flight schedules have changed, we will notify you as soon as we get the information. If the airline has contacted you directly to notify you of a change in your flight, please contact us so that we can help you make the appropriate changes.
Because we want your vacation to be as successful as possible, we work hard to ensure the highest quality of service. If you have any concerns, please contact us via email or phone.
The voucher we emailed you indicates approximate pickup times. However, the actual pickup time may be modified approximately 48 hours before the transfer, and you will be notified at the hotel. Pick-up times for transfers are determined to ensure that you arrive at the airport well in advance and have plenty of time to complete any formalities and board your flight.